Retention Isn't Email Marketing.
It's Experience Coordination.
Most teams still think retention = email/SMS campaigns. That's already outdated. Modern eCommerce teams coordinate the entire customer experience—web, email, SMS, push, and AI-powered recommendations—all working together.
Those aren't separate channels. They're one connected journey.
See how retention teams double customer LTV.
Watch how retention teams coordinate experiences across web, email, SMS, and push to grow LTV.
The Retention Reality
Email alone can't save a poor website experience. Your customer sees fragmented touchpoints—different emails, disconnected web experiences, random push notifications. They deserve a unified journey.
The Old Way
- •Siloed email tool
- •Separate SMS platform
- •Disconnected website
- •No shared customer context
Today's Problem
- •Same customer, different experiences
- •Confusion leads to churn
- •Can't measure full impact
- •Over-reliance on discounts
The Solution
- •One unified customer profile
- •Coordinated experiences everywhere
- •Full journey attribution
- •Relevance over discounts
The Unified Experience Stack
One customer profile powers four layers of coordination. Web personalization, email journeys, SMS & push, and AI recommendations—all sharing the same intelligence.
Web Experiences
A/B testing, personalization, and dynamic content based on behavior and history.
Email Journeys
Welcome, post-purchase, winback, and loyalty programs—automated and personalized.
SMS & Push
Real-time alerts on iOS and Android with full context from the customer journey.
AI Recommendations
Same engine powers recs on web, email, SMS, and push—learning from every channel.
Customer Story
Decades of Retail, Now Digitally Unified
See how retail teams transform their retention with unified customer experiences.
Case Study: Trolių namas
"At Trolių namas, we've been in children's goods retail for decades, but the shift toward digital and personalized growth meant juggling data, BI, and automation tools. GrowthOS unified our online shopping behavior, triggered real-time re-engagement journeys, and helped our marketing team act on insights instantly. We're seeing improved retention, smarter upsells, and far less manual effort."
Titas Kumpys
CEO, Trolių namas
Recommendations That Follow Everywhere
Not just for eCommerce catalogs. Any product set—courses, subscriptions, content—can be recommended on web, email, SMS, and push. One algorithm learns from all channels.
The same recommendations engine embedded in:
Website widgets
"You might also like"
Email templates
Dynamic product blocks
SMS messages
Personalized links
Push notifications
Contextual offers
Key insight: The algo learns from all channels, not just one. Every interaction makes every recommendation smarter.
Growing LTV You Can Prove
See exactly how your coordinated experiences impact repeat orders and long-term value. Less discount dependence, more relevance-driven loyalty.
Lifecycle-based segmentation
Use RFM scores and lifecycle tags to trigger strategies for VIP, Needs Attention, or At Risk customers.
Unified dashboards
Track repeat purchase rate, time to second order, cohort LTV, and journey performance across all channels.
Relevance over discounts
Monitor engagement patterns, cap send frequency, and rely on personalization instead of discounting.
Key Takeaways
Retention is experience coordination, not just email marketing
The same customer profile powers web, email, SMS, and push
Recommendations work on any product set, embedded everywhere
One system = less discount dependence, higher LTV
Unlock advanced retention tactics
Explore a curated library of proven lifecycle and retention playbooks for eCommerce. Filter by goal—winback, loyalty, repeat purchase—to discover tactics that grow customer lifetime value.
Frequently Asked Questions
Everything you need to know about lifecycle and retention
It means treating customers differently based on where they are in their journey—new buyers get onboarding, loyal customers get VIP perks, and lapsed shoppers get win-back campaigns.
Intempt uses your actual order history to calculate realized LTV and predictive models to forecast future value, so you can identify high-potential customers early.
Yes. You define the churn signals—days since last purchase, email disengagement, etc.—and Intempt triggers personalized win-back sequences automatically.
Intempt helps you segment by price sensitivity, so you can offer discounts to deal-seekers while preserving margins with customers who don't need them.
Yes. Intempt integrates with Klaviyo, Attentive, and other tools, or you can use built-in messaging. Either way, all data stays unified.
Most teams see measurable lift in repeat purchase rates within 30-60 days of launching their first automated lifecycle flow.
Ready to transform your customer lifecycle?
Stop losing customers. Start building relationships that last.