Journeys

Visually Create and Automate Personalized Workflows

Move customers from first touch to conversion automatically — triggered by real behavior, not scheduled blasts. The same signals driving your experiments and personalization drive the journey.

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Journey builder — campaign flow with AI optimization and +18% conversion

Design journeys with precision

Build workflows with full control over triggers, branching, and logic.

Visual builder

Design journeys fast with an intuitive drag-and-drop canvas, with support for journey A/B testing.

Flexible triggers

Start flows based on behaviors, attributes, or agent signals, including agent-triggered enrichment blocks and research workflows.

Smart branching

Create multi-state paths that adapt to each user's actions in real time.

Visualize and Optimize Every Customer Path

Intempt's journey orchestration allows you to map out every touchpoint in the customer lifecycle, from initial contact to long-term engagement. Understand how customers are interacting with your brand and identify opportunities to improve their experience.

  • Visually design multi-step customer journeys

    Drag, drop, and connect steps on an intuitive canvas to build any lifecycle flow.

  • Trigger actions based on real-time behavior

    Fire steps the moment customers take an action — no batch delays, no scheduled blasts.

  • Personalize content for each customer segment

    Use the same unified profiles powering experiments and recommendations to tailor every message.

  • Optimize journeys with A/B testing and analytics

    Run champion/challenger tests and use block-level data to continuously improve performance.

Journey analytics dashboard — users, in progress, completed, conversions over time

Run Champion / Challenger Flows

Intempt lets you create champion / challenger flows to test different journey variations and optimize for maximum impact. Experiment with messaging, timing, and channels to discover what resonates best with your audience.

  • Create multiple journey variations

    Build parallel paths with different messages, timing, or channel sequences in the same canvas.

  • Split traffic between variations

    Control what percentage of your audience enters each variant automatically.

  • Track performance metrics in real-time

    Monitor conversion rates, completions, and goal attainment across every variant as data comes in.

  • Automatically promote the winning variation

    Let Intempt shift traffic to the top performer once statistical confidence is reached.

Champion challenger journey flow — split traffic across trigger, condition, email, and SMS branches

Recover Lost Revenue with Cart Abandonment Journeys

Intempt helps you recover lost revenue by automatically engaging customers who abandon their carts. Send personalized reminders, offer incentives, and provide support to encourage them to complete their purchase.

  • Automatically trigger cart abandonment journeys

    Detect abandonment in real time and launch a recovery sequence without any manual intervention.

  • Send personalized email and SMS reminders

    Reach customers on the channel they prefer with messages tailored to the products they left behind.

  • Offer discounts and free shipping

    Dynamically include incentives for high-value carts or at-risk customers to close the purchase.

  • Provide customer support via chat

    Route hesitant shoppers to live support or an AI assistant to answer questions and remove blockers.

Cart abandonment recovery journey — 24.5% recovery rate, $12,847 revenue recovered

Ready to Orchestrate Your Customer Journeys?

Start building personalized customer experiences with Intempt's journey orchestration platform.

Customer Journeys: Visualize and Automate