Build AI-powered, omnichannel workflows that convert
With AI Coach, build omnichannel journeys on the fly. From onboarding to re-engagement, design and launch adaptive campaigns that personalize in real time and drive conversions.
Simplify the way AI-powered customer journeys are created, optimized, and scaled
Personalized actions at scale
Auto-generate email, SMS, and in-app experiences with AI-generated content and timing.
AI-detected triggers
Identify churn risk, purchase intent, or lifecycle stage automatically — no manual rules needed.
Continuous optimization
Journeys learn from performance data and adjust dynamically — always getting smarter over time.
Design journeys with precision
Build workflows with full control over triggers, branching, and logic.
Visual builder
Design journeys fast with an intuitive drag-and-drop canvas, with support for journey A/B testing.
Flexible triggers
Start flows based on behaviors, attributes, or agent signals, including agent-triggered enrichment blocks and research workflows.
Smart branching
Create multi-state paths that adapt to each user's actions in real time.
Automate with advanced controls
Control timing, logic, and sales routing with precision.
Time & wait controls
Delay steps or wait until users meet specific conditions, with configurable deliverability windows and fallback timing rules.
Lead routing
Pause journeys until users meet specific criteria, like completing a purchase or opening an email.
Exit logic
Automatically remove users when they meet journey goals, even across A/B variants and dynamically scored goal completions.
Use AI agents to enrich, assign, and sync based on behavior
Agent-powered actions
Trigger tasks, research, or lead qualification based on user signals
CRM and attribute updates
Update CRM fields or enrich profiles mid-journey automatically using agent-collected data, enrichment fields, and behavior scoring.
Webhooks & data sync
Send data to external tools or trigger backend actions in real time.
Engage users across channels
Deliver contextual messages wherever users are active.
Omnichannel messaging
Send email, SMS, Slack, push notifications, or trigger webhooks – all in one flow, with built-in editors.
Dynamic personalization
Use AI snippets and real-time variables, enriched with Research Agent fields and updated CRM data.
Multi-touch campaigns
Combine channels to build consistent, cross-platform journeys that adapt dynamically using enrichment and deliverability intelligence.
Optimize performance with analytics
Measure impact and refine your journeys with real-time data.
Journey analytics
Track entry, completion, and drop-off rates across steps, including detailed A/B analytics by journey variant and block performance.
Goal tracking
Monitor conversion events like purchases, upgrades, or demos booked across variant paths.
Block-level insights
Identify bottlenecks or underperforming journey blocks instantly.
Smarter workflows, better customer experiences
Journeys equips you with the tools to create, automate, and optimize workflows that adapt to every customer's behavior.
AI Coach auto-build
Describe what you want in plain language—AI Coach instantly creates the whole sequence with the personalized content.
Visual workflow builder
Drag and drop actions, triggers, and conditions into a canvas to build journeys quickly and intuitively.
AI-powered triggers
Let AI detect churn risk, purchase intent, or lifecycle stage and auto-start journeys at the right moment.
Agent-powered actions
Trigger tasks, research, or lead qualification automatically based on real-time user signals.
Predictive branching
Go beyond static Yes/No splits with AI that routes users based on likelihood to convert, upgrade, or churn.
Integrated messaging
Send emails, SMS, or notifications through connected platforms like SendGrid, Gmail, and Twilio.
CRM & attribute updates
Enrich profiles or update CRM fields mid-journey with agent-collected data, enrichment sources, and scoring.
Real-time optimization
Journeys continuously improve as AI analyzes performance data and adjusts timing, content, and paths dynamically.