Privacy Policy

As a Controller. We act as the data controller when you visit our websites, create an account, communicate with us, or interact with our marketing materials.

As a Processor. We act as a data processor when our customers use the Intempt platform to collect and process personal data about their own end users. In that capacity, our processing is governed by the Data Processing Addendum, not this Privacy Policy. If you are an end user of one of our customers, we recommend that you review that customer's privacy policy.

As a Controller (limited). We may also act as a controller for limited purposes such as platform security, fraud prevention, and product analytics.

1.1 Information You Provide. When you create an account, contact us, or purchase our services, we may collect your name, email address, phone number, company name, job title, billing information, and the content of your communications with us.

1.2 Customer Data. Our customers submit data to the platform through SDKs, APIs, and integrations. The types of data collected depend on how each customer configures the Services.

1.3 Information Collected Automatically. When you visit our websites, use our web applications, or use our mobile applications, we may automatically collect your IP address, browser type and version, device information (including device model, operating system version, and unique device identifiers), mobile advertising identifiers, push notification tokens, app version, referring URL, pages and screens viewed, session duration, and usage data. On mobile devices, we may also collect information about your network connection type and mobile carrier. We collect this information using cookies and similar technologies on the web, and through standard mobile operating system mechanisms on mobile devices, as described in our Cookie Policy.

1.4 Information from Third Parties. We may receive personal information about you from our service providers, business partners, and third-party data providers.

2.1 General Purposes. We use personal information to provide and improve the Services, communicate with you, process transactions, enforce our agreements, ensure security, and send marketing communications (from which you may opt out at any time).

2.2 Meeting Recording. Where a customer enables recording features, recordings are processed as Customer Data. The customer is responsible for obtaining all necessary consents.

2.3 AI Processing. We process data through AI features to generate outputs for our customers. Intempt's core service trains per-customer AI models on Customer Data within isolated tenant environments to deliver personalization, segmentation, scoring, and automation. This training is a disclosed, necessary, and contractually authorized element of the Services. Customer Data used for per-customer model training is never shared with or used to benefit other customers. Separately, certain AI features route requests through third-party AI APIs (OpenAI and Anthropic) — those providers do not use Customer Data to train their own models. Our AI subprocessors are contractually restricted from doing so.

2.4 Legal Bases. We process personal information on the following legal bases: performance of a contract, legitimate interests, consent, and compliance with legal obligations.

5.1 Security. We implement commercially reasonable administrative, technical, and organizational safeguards to protect personal information. Additional details are available at https://intempt.trustshare.com/.

5.2 Retention. Customer Data is retained for the duration of the customer's subscription and for ninety (90) days following termination of the Agreement in active systems, after which it is deleted unless required by law. Backup copies may be retained for up to one (1) year, securely isolated from further processing. Where Intempt acts as a data controller, we retain personal data as follows: account information — duration of account plus one (1) year; support records — three (3) years from interaction; website analytics — thirteen (13) months rolling; marketing data — one (1) year from last interaction or until opt-out; billing records — seven (7) years for tax compliance. Data may be retained longer where required by law.

5.3 Incident Response. In the event of a confirmed security incident, we will notify affected parties within seventy-two (72) hours where feasible.

7.1 Your Choices. You may opt out of marketing communications at any time, manage your cookie preferences through our cookie banner, and exercise your rights to access, correct, delete, or port your personal data by contacting us at hey@intempt.com.

7.2 Customer Data. If you are an end user of one of our customers and wish to exercise your data protection rights, please contact the relevant customer directly, as they are the data controller.

If you use the Intempt mobile application (available through the Apple App Store and other app stores), the following additional information applies:

9.1 Data We Collect. In addition to the information described in Section 1, we may collect device identifiers, push notification tokens, mobile operating system version, app version, crash logs, and performance data.

9.2 Device Permissions. The app may request access to your device's camera, microphone, contacts, calendar, or notifications. You can manage these permissions at any time through your device settings. Denying certain permissions may limit the functionality of the app.

9.3 Push Notifications. If you opt in to push notifications, we will send notifications to your device using Apple Push Notification Service (APNs) or Google Firebase Cloud Messaging (FCM). You can disable push notifications at any time through your device settings.

9.4 App Store Privacy. Information about the categories of data we collect through the mobile application is also disclosed through the App Store's privacy nutrition labels, which are maintained in our App Store listing.

9.5 No Payments Through App Stores. We do not process payments through Apple In-App Purchase, Google Play Billing, or any other App Store billing mechanism. All subscription payments are processed directly by Intempt through Stripe.