Question 1

Is there really a free plan and what's the catch?

Accepted Answer

Yes, genuinely free. Every category is included in basic mode: segments, journeys, pipeline, scheduling, experiments, and more. You get up to 1M events and 100K identified events a month, kept for 7 days, plus 500 monthly credits that reset on the 1st of each month at midnight UTC and 75 bonus credits on signup. Email, SMS, and push sends draw from your credits, like the rest of your usage. No credit card, no time limit.

Question 2

Can I upgrade or downgrade at any time?

Accepted Answer

Yes. Upgrades take effect immediately and we prorate the difference. Downgrades take effect at the end of your billing period; you keep paid features until then. No phone calls, no retention scripts.

Question 3

What happens if I cancel?

Accepted Answer

Cancel anytime from billing settings. Your account stays accessible on the Free tier, and your data is kept for the Free plan's retention period.

Question 4

Pay-as-you-go or a Savings Plan commitment: which should I pick?

Accepted Answer

There are two ways to buy Intempt. Pay-as-you-go is monthly and self-serve: no commitment, pay for seats and usage as you go, change or cancel any time. A Commitment is the Intempt Savings Plan: you commit to a term and an amount through an order form, and the rate drops the more you commit, up to 48% below pay-as-you-go. Pay-as-you-go is best for flexibility; a Savings Plan is best once your usage is steady. See the Savings Plan page for how the commitment tiers work.

Question 5

What about data security and compliance?

Accepted Answer

SOC 2 Type II certification is in progress (see intempt.trustshare.com). GDPR and CCPA ready on every paid tier. The DPA applies to every account automatically. Enterprise adds SSO and SCIM. Your data is encrypted in transit and at rest.

Question 6

What happens to events I already sent if I change my retention window?

Accepted Answer

Each event is billed once, in the month it is sent, at the rate for your window that month. A longer window applies from your next billing period and keeps your earlier events longer at no extra charge, so we carry that cost. A shorter window goes through support: events older than the new window are deleted, and because they were billed at the longer window's rate there is no refund or credit, so you carry that.

Question 7

What's a credit, and what uses them?

Accepted Answer

Credits are the single currency for usage. AI generation and the analytics, journeys, experiences and recommendation meters all draw from the same balance, so you track one number instead of a separate bill per feature. Storage is the only thing credits don't cover - it's billed on its own by how long you keep data. The How Pricing Works page lays out the full model.

Question 8

Do credits roll over or expire?

Accepted Answer

Your plan's monthly credits roll over while you stay subscribed and expire two months after they're granted, so a quiet month isn't wasted. One-time top-ups last a year from purchase. Free monthly credits reset on the 1st of each month. Credits are always spent oldest-expiring first.

Question 9

Can I bring my own AI provider key?

Accepted Answer

Yes, on Enterprise. Connect your own model provider key and your provider bills you for the raw compute, while Intempt charges only its platform portion in credits - so it lowers what you spend with us on AI. Keys live in your API keys settings, not in billing.

Question 10

Is Enterprise the same price for everyone?

Accepted Answer

The list price is the same for everyone: $99 per seat per month. An Order Form discounts it only for volume, for paying upfront, or for staying with us.

Most teams run Intemptfor free.

BluChip pricing

Support, every paid plan

Premium, Enterprise 12 months or longer

BluChip pricing FAQ