Project Limits
Intempt gates seats, projects, credits, and API rate limits by your organization's subscription tier. On Free, a weekly credit pool is the throttle, not per-feature locks.
Overview
Intempt gates a small set of limits by your organization's subscription tier: how many seats and projects you can have, how many credits your seats get, and your API rate limit. Every feature is usable on every tier, including Free. What differs is scale: on Free, a weekly credit pool paces your usage across the whole platform. These limits apply at the organization level and are shared across every project in that organization, except where noted.
Plan limits
| Limit | Free | Pro | Organization | Enterprise |
|---|---|---|---|---|
| Seats | 3 | Unlimited | Unlimited | Unlimited |
| Projects | 1 | 5 | Unlimited | Unlimited |
| Member roles | Standard | Standard | Standard + presets | Custom |
| Credits | 150 / seat / week | 2,500 / seat / month | 5,000 / seat / month | 10,000 / seat / month |
| API rate limit | 10 requests / min | 100 requests / min | 500 requests / min | Custom |
| Audit log | 7 days | 90 days | 365 days | 730 days + API export |
| Support | Community | Priority | Dedicated |
📘 Good to know
The Free tier is free indefinitely, not a trial. The three seats are permanent, and the 150 credits per seat refresh every week.
Upgrading is the only way to raise the seat, project, or API rate limit caps above what your current tier allows. There's no per-project override.
Free-tier usage and the weekly credit pool
Every metered product works on the Free tier. Each one includes a zero-cost amount free every month; beyond that, usage draws from your weekly credit pool, the same way it draws credits on a paid plan. There is no per-feature hard cap. The weekly pool is the throttle.
| Meter | Included free each month |
|---|---|
| Experience impressions | 25,000 |
| Recommendation impressions | 10,000 |
| Pipeline email sends | 10,000 |
| Pipeline SMS sends | 1,000 |
| Pipeline push + in-app sends | 25,000 |
| Pipeline streaming delivery | 100,000 |
| Pipeline batch delivery | 1,000,000 |
| Analytics events | 1,000,000 |
| Events | 1M / month, kept 7 days |
| Identified events | 100K / month, kept 7 days |
Below these amounts a meter costs nothing. Above them, each unit draws credits from your pool at the rate on intempt.com/pricing. Events and identified events are the exception: they are data retention, priced by how long you keep them on the pricing page, and are not drawn from the credit pool. When the weekly pool is empty, Intempt pauses further metered usage, for example a journey sending through a channel you've run out of credits for, rather than billing you. A paused journey, experience, or feed doesn't resume on its own: top up, wait for the Monday reset, or upgrade, then resume it manually. Analytics is the exception, where ingestion resumes automatically.
Nothing on the Free tier ever bills in dollars. The weekly credit pool, not a per-meter cap, is what paces your usage.
The Free tier keeps up to 1M events and 100K identified events a month at no charge, held for 7 days. Paid organizations choose a retention window per meter from the retention levels.
Use cases
- Confirm you can invite another teammate. Check the seat limit before sending an invite; Free tier tops out at three seats.
- Plan a second project. Free tier is capped at one project, so a second product or environment means upgrading to Pro or above.
- Size a journey campaign before launch. On Free tier, check the free monthly send amounts and your weekly credit balance against your expected campaign volume, so a send has credits to draw on past the free amount.
- Budget AI credit usage across a team. Multiply the per-seat monthly credit allowance by seat count to estimate how much Blu usage (Ask, Recipes, Creative Studio) your organization can run before topping up.
- Design around your API rate limit. Check the requests-per-minute cap for your tier before building a high-volume integration against the Intempt API.
- Check your audit-log lookback before promising one. Every plan includes the audit log, but retention ranges from 7 days on Free to 730 days plus API export on Enterprise.
- Explain a paused journey to a customer. If a Free-tier organization's emails or SMS sends stop going out, check the weekly credit balance first: usage pauses when the pool is empty, not at a per-meter cap.
- Choose custom roles for a large team. Free and Pro only offer default and standard roles; Organization adds role presets and Enterprise supports fully custom roles.
Where to go next
- Usage & billing for how billing cycles and usage-based charges work.
- Organizations & projects for how orgs and projects relate to each other.
- API Keys for the keys your integrations use against your API rate limit.