The Intempt Handbook
How we work, what we value, and what you can count on. The deep-sea field guide to life at Intempt.
Welcome aboard. Blu lives in the Pacific off San Francisco, where the city's landmarks sank long ago and became a reef. This handbook is the field guide to that world: how we work, what we value, and the promises we make each other.
It is written to be read, not filed. Everything here is real, and if something you need is missing, tell People Ops and we will add it.
How we are organized
Four departments, four managers, flat beneath them. Each department is paired on purpose: it owns a full loop, so the handoff that usually breaks across a border is made inside one team.
Founder / CEO
│
├─ Product & Community ........ build the product + keep the users (community, design, QA)
├─ Engineering & DevSecOps .... ship the platform + secure it
├─ Marketing & Growth ......... acquisition on two clocks: paid and experiments + content and authority
└─ Sales & Customer Success ... win the enterprise account + keep it| Department | The two halves | Why they are one team |
|---|---|---|
| Product & Community | build the product + the community that uses it | The users already in are the product's feedback and evangelism loop. Put them next to the people who can act on what they say, not next to the people who buy attention. Design and quality live here too, because a surface that converts is one that works and feels inevitable. |
| Engineering & DevSecOps | ship it + secure it | The engineer who ships a service owns how it is secured. Security is a pillar of this team, not a gate bolted on after by someone else. |
| Marketing & Growth | the fast clock (paid, experiments) + the slow clock (content, SEO, AEO, partnerships) | The two feed each other: authority makes the paid cheaper, the paid shows what actually converts. One number, so the trade-off between them is made inside the team, not argued across a border. |
| Sales & Customer Success | win it + keep it | The person close to selling the promise should be close to keeping it. Outbound books the enterprise account; Customer Success keeps and grows it. One team owns the relationship end to end. |
The whole company runs on four managers. Everyone else is an IC-owner who runs an area and a number. See Jobs at Intempt for every seat and who leads it.
How we do things
- We trust you with your time. Generous defaults, few rules. Rest beats counting hours.
- The same principles apply to everyone. Our values and what we expect of you do not depend on role, country, or belief. Pay and statutory benefits do vary by country and engagement type, and each benefit page states how.
- You own outcomes, not shifts. Small team, no layers between you and the result.
- This is a living document. When a policy stops serving people, we change it.
Where to start
- Values and Our work principles: what we care about and how we decide.
- 9 rare traits: the qualities we look for in every hire.
- How we work: process, rituals, and flow.
- Paid time off, Compensation, and Perks: pay, time off, and benefits.
- Jobs at Intempt: open roles across the team.
People Ops owns this handbook. Raise anything unclear with Sid.