Operational principles

We're a fully remote team across 7 countries. These are the operational norms that make that work. They build on the Work Principles and explain how we structure day-to-day collaboration.

1. Asynchronously

Different hours is a feature, not a bug. Post a message, a todo, or a document. Others read it on their schedule. We still ensure ample overlap for collaboration. Support and ops may need more real-time availability, and that's fine.

2. In self-sufficient, independent teams

More project than functional. A single project team goes from idea to deploy independently. No bottleneck departments. No waiting on other teams to unblock you.

3. With managers of one

Managing is part-time, next to doing real work. Everyone self-manages. Set your own direction when one isn't given. If you need someone to tell you what to do every morning, this isn't the right place. See our Growth Expectations for what self-direction looks like at each level.

4. Balanced

Limit to a 40-hour work week. This forces prioritization. Get healthy sleep. Have a rich life outside work. Burnout doesn't produce better results. Sustainability does. We mean it -- read our Stress & Mental Health and PTO pages.

5. Key principles

• Intelligence -- ask the right questions. Knowing what to ask matters more than knowing the answer.
• Learnability -- stay curious and humble. Pick up new skills fast. Adapt when things change.
• Character building -- default to “I'll figure it out.” Grit matters more than talent in the long run.
• Communicate and collaborate -- over-communicate. Be over-transparent. Silence creates confusion.
• Thinking and writing -- be concise, clear and direct. Good writing is good thinking. If you can't write it clearly, you don't understand it yet.
• Consistency -- show up right every day. Consistency compounds. One great day means nothing without the next 99.
• Get shit done -- ship it. The market takes no prisoners. Done beats perfect.