Acceptable Use Policy

1.1 If you become aware of any activity on the Intempt platform that you believe violates this AUP, please report it to hey@intempt.com with as much context as possible.

1.2 If you suspect that there has been a violation on your own account, you must notify us promptly.

2.1 Unsolicited Messages. You must have a lawful basis for every message you send through the Services. You may not use the Services to send unsolicited commercial messages, including spam.

2.2 Deceptive Practices. You may not forge message headers, use deceptive subject lines, or impersonate any person or entity in messages sent through the Services.

2.3 Mailing Lists. You may not use scraped or illegally obtained mailing lists. Purchased lists may only be used if you have a demonstrable lawful basis for contacting each recipient.

2.4 Deliverability. You may not engage in any sending practices that result in excessive bounce rates, spam complaints, or blocklisting of Intempt's sending infrastructure.

2.5 Opt-Out. You must honor unsubscribe requests promptly and maintain a functional unsubscribe mechanism in all marketing messages.

2.6 SMS and WhatsApp. You must comply with all applicable laws, mobile carrier policies, quiet-hour restrictions, and registration requirements when sending SMS or WhatsApp messages through the Services.

3.1 No Fingerprinting. You may not use the Services to circumvent consent requirements through browser fingerprinting or any other technique designed to track users who have opted out of tracking.

3.2 Lawful Collection. You must provide appropriate privacy notices and obtain all consents required by applicable law before collecting data through the Services.

3.3 No Harvesting. You may not deploy Intempt tracking technologies on websites, applications, or properties that you do not own or have authorization to instrument.

4.1 No Disruption. You may not interfere with or disrupt the operation of the Services, including any servers, networks, or infrastructure used to provide the Services.

4.2 No Scraping. You may not use bots, spiders, scrapers, or other automated tools to access, extract data from, or interact with the Services without our prior written consent.

4.3 No Unauthorized Access. You may not probe, test, or scan the Services for vulnerabilities without our prior written permission.

4.4 No Credential Sharing. Each User must use unique login credentials. You may not share credentials between Users.

4.5 No Blocklisting. You may not engage in any activity that causes Intempt's domains, IP addresses, or sending infrastructure to be added to any blocklist.

5.1 Prohibited Content. You may not use the Services to upload, transmit, or distribute content that is unlawful, deceptive, threatening, harassing, defamatory, obscene, or that contains malware, viruses, or any other harmful code. You may not use the Services to infringe the intellectual property rights of any third party or to distribute hate speech.

6.1 Default Prohibition. You may not submit or process protected health information (PHI), payment card data subject to PCI-DSS, government-issued identification numbers, biometric data, precise geolocation data, or children's personal data through the Services without our prior written approval.

7.1 Prior Approval Required. If your business operates in any of the following industries, you must obtain our written approval before using the Services: list brokerage, affiliate networks, cryptocurrency, gambling, adult content, pharmaceuticals, CBD, payday lending, foreign exchange trading, multi-level marketing, reputation manipulation, identity services, or high-volume political messaging. To request approval, please contact hey@intempt.com.

8.1 Prohibited Use. You may not use the AI features of the Services to generate content that is illegal, harmful, or deceptive. You may not attempt to extract system prompts or bypass any safety mechanisms.

8.2 Review Required. You must review all AI-generated outputs before using, publishing, or distributing them.

8.3 Your Data Compliance Obligation. You are responsible for ensuring that all Customer Data you ingest into the platform has been collected lawfully, that data subjects have been provided appropriate notices, and that you have established a valid lawful basis for processing under all applicable Data Protection Laws. Intempt's processing of your Customer Data — including per-customer AI model training — is performed solely on your instructions and does not relieve you of these obligations.

8.4 Transparency. You must comply with all applicable AI disclosure and transparency requirements.

9.1 Consent. You must obtain all consents required by applicable law before using the recording features of the Services.

9.2 Compliance. You must comply with all applicable wiretapping, eavesdropping, and recording laws when using the recording features of the Services.

9.3 Biometric Data. Voice recordings processed through the meeting recording feature may constitute biometric or special category personal data under applicable law, including Illinois BIPA and GDPR Article 9. You are solely responsible for obtaining explicit, informed consent from all meeting participants prior to recording and for compliance with all-party consent requirements and applicable biometric data policies in your jurisdiction.

10.1 Prohibited Activities. You may not misrepresent your affiliation with Intempt, misuse Intempt's trademarks or brand assets, or remove any proprietary notices from the Services.

11.1 Usage Rules. You must use our APIs and SDKs in accordance with the Documentation and applicable rate limits published at docs.intempt.com. You may not use the Services to build a product that competes with the Intempt platform.

12.1 Suspension and Termination. We may suspend or terminate your access to the Services, in whole or in part, if we reasonably determine that you have violated this AUP.

12.2 Content Removal. We may remove or disable access to any content that we determine, in our reasonable judgment, violates this AUP.

12.3 Cooperation. You agree to cooperate with us in the investigation of any suspected violations of this AUP.