Acceptable Use Policy

1.1 If you become aware of any activity on the Intempt platform that you believe violates this AUP, please report it to hey@intempt.com with as much context as possible.

1.2 If you suspect that there has been a violation on your own account, you must notify us promptly.

2.1 Unsolicited Messages. You must have a lawful basis for every message you send through the Services. You may not use the Services to send unsolicited commercial messages, including spam.

2.2 Deceptive Practices. You may not forge message headers, use deceptive subject lines, or impersonate any person or entity in messages sent through the Services.

2.3 Mailing Lists. You may not use scraped or illegally obtained mailing lists. Purchased lists may only be used if you have a demonstrable lawful basis for contacting each recipient.

2.4 Deliverability. You may not engage in any sending practices that result in excessive bounce rates, spam complaints, or blocklisting of Intempt's sending infrastructure.

2.5 Opt-Out. You must honor unsubscribe requests promptly and maintain a functional unsubscribe mechanism in all marketing messages.

2.6 SMS and WhatsApp. You must comply with all applicable laws, mobile carrier policies, quiet-hour restrictions, and registration requirements when sending SMS or WhatsApp messages through the Services.

2.7 Illegal Use. Using the messaging features to facilitate illegal activity — including unauthorized surveillance, harassment, illegal data collection, or violations of applicable anti-spam, electronic communications, or consumer protection laws — is a material breach of this Agreement. Intempt is not liable for any such illegal use and Customer shall indemnify Intempt for any claims arising from it.

3.1 No Fingerprinting. You may not use the Services to circumvent consent requirements through browser fingerprinting or any other technique designed to track users who have opted out of tracking.

3.2 Lawful Collection. You must provide appropriate privacy notices and obtain all consents required by applicable law before collecting data through the Services. For customers subject to GDPR, lawful bases for tracking and data collection include consent under Article 6(1)(a), legitimate interests under Article 6(1)(f), and contractual necessity under Article 6(1)(b). Customers are solely responsible for determining and documenting the applicable lawful basis for their specific use case.

3.3 No Harvesting. You may not deploy Intempt tracking technologies on websites, applications, or properties that you do not own or have authorization to instrument.

4.1 No Disruption. You may not interfere with or disrupt the operation of the Services, including any servers, networks, or infrastructure used to provide the Services.

4.2 No Scraping. You may not use bots, spiders, scrapers, or other automated tools to access, extract data from, or interact with the Services without our prior written consent.

4.3 No Unauthorized Access. You may not probe, test, or scan the Services for vulnerabilities without our prior written permission.

4.4 No Credential Sharing. Each User must use unique login credentials. You may not share credentials between Users.

4.5 No Blocklisting. You may not engage in any activity that causes Intempt's domains, IP addresses, or sending infrastructure to be added to any blocklist.

4.6 Customer Security Responsibility. Customer is solely responsible for any security incidents arising from Customer's failure to maintain the security of its login credentials, API keys, or integration configurations. Intempt is not liable for unauthorized access to the Services resulting from Customer's failure to comply with this Section 4.

4.7 Rate Limiting. Intempt applies rate limiting to agent API calls. You agree to comply with applicable rate limits as published at docs.intempt.com.

5.1 Prohibited Content. You may not use the Services to upload, transmit, or distribute content that is unlawful, deceptive, threatening, harassing, defamatory, obscene, or that contains malware, viruses, or any other harmful code. You may not use the Services to infringe the intellectual property rights of any third party or to distribute hate speech. The following content is strictly prohibited on the Services: (1) sexually explicit or pornographic material; (2) content promoting or facilitating illegal drug use; (3) content related to weapons, firearms, or explosives without Intempt's prior written approval; (4) content that exploits, harms, or targets minors; (5) content promoting hate, violence, or discrimination; (6) any content that violates applicable law in any jurisdiction where the Services are used. Violation of these prohibitions is a material breach and will result in immediate termination without refund. Intempt reserves the right to report violations to relevant authorities.

5.2 AI-Generated Content. The content prohibitions in this Section 5 apply equally to AI-generated content produced through the Services. Customer is solely responsible for reviewing all AI-generated content before publication or distribution and for ensuring it complies with this AUP.

6.1 Default Prohibition. You may not submit or process protected health information (PHI), payment card data subject to PCI-DSS, government-issued identification numbers, biometric data, precise geolocation data, or children's personal data through the Services without our prior written approval.

6.2 Minors' Data. Where Customer's products or services are directed at or foreseeably used by minors in any jurisdiction, Customer is solely responsible for: (a) determining the applicable legal age threshold for minors in each relevant jurisdiction; (b) obtaining all legally required consents, parental or guardian authorisations, and approvals prior to processing any minor's personal data through the Services; (c) ensuring that its use of the Services, including all AI, segmentation, profiling, and automated decision-making features, complies with all laws applicable to the processing of minors' personal data in each relevant jurisdiction; and (d) ensuring it does not instruct Intempt to process minors' personal data in any manner that is prohibited under applicable law. Intempt does not verify the age of end users processed through the Services. Intempt is not liable for Customer's failure to obtain required consents, comply with applicable laws governing minors' data, or for any regulatory action arising from Customer's non-compliance. Customer shall indemnify Intempt against any claims, fines, or penalties arising from Customer's breach of its obligations under this Section.

6.3 Uncertain Use Cases. If you are uncertain whether your use case involves Sensitive Data, contact hey@intempt.com before submitting any such data to the Services.

7.1 Prior Approval Required. If your business operates in any of the following industries, you must obtain our written approval before using the Services: list brokerage, affiliate networks, cryptocurrency, gambling, adult content, pharmaceuticals, CBD, payday lending, foreign exchange trading, multi-level marketing, reputation manipulation, identity services, or high-volume political messaging. To request approval, please contact hey@intempt.com.

7.2 Jurisdiction-Specific Restrictions. Industry restrictions may vary by jurisdiction. Customers operating in regulated industries must ensure their use of the Services complies with all applicable local laws and regulations in addition to obtaining Intempt's prior written approval. Customers must maintain documentation demonstrating compliance with applicable industry-specific regulations and must make such documentation available to Intempt upon reasonable written request.

8.1 Prohibited Use. You may not use the AI features to generate content that is illegal, harmful, or deceptive; attempt to extract system prompts; bypass safety mechanisms; facilitate illegal profiling or discriminatory targeting; or conduct unauthorized surveillance of individuals. Any such use is a material breach of this Agreement. Intempt is not liable for any harm arising from Customer's prohibited use of AI features and Customer shall indemnify Intempt for any claims arising from it.

8.2 Review Required. You must review all AI-generated outputs before using, publishing, or distributing them.

8.3 Your Data Compliance Obligation. You are responsible for ensuring that all Customer Data you ingest into the platform has been collected lawfully, that data subjects have been provided appropriate notices, and that you have established a valid lawful basis for processing under all applicable Data Protection Laws. Intempt's processing of your Customer Data — including per-customer AI model training — is performed solely on your instructions and does not relieve you of these obligations.

8.4 Transparency. You must comply with all applicable AI disclosure and transparency requirements.

9.1 Consent. You must obtain all consents required by applicable law before using the recording features of the Services.

9.2 Compliance. You must comply with all applicable wiretapping, eavesdropping, and recording laws when using the recording features of the Services.

9.3 Biometric Data. Voice recordings processed through the meeting recording feature may constitute biometric or special category personal data under applicable law, including Illinois BIPA and GDPR Article 9. Customer is solely responsible for obtaining explicit informed consent from all meeting participants prior to recording, for compliance with all-party consent requirements, and for all obligations arising under applicable biometric data laws. Intempt is not liable for Customer's failure to obtain required consents or comply with applicable biometric data laws.

10.1 Prohibited Activities. You may not misrepresent your affiliation with Intempt, misuse Intempt's trademarks or brand assets, or remove any proprietary notices from the Services.

10.2 AI Output IP. Customer is solely responsible for ensuring that AI-generated outputs produced through the Services do not infringe third-party intellectual property rights. Intempt is not liable for intellectual property infringement arising from Customer's use or publication of AI-generated content.

11.1 Usage Rules. You must use our APIs and SDKs in accordance with the Documentation and applicable rate limits published at docs.intempt.com. You may not use the Services to build a product that competes with the Intempt platform.

12.1 Suspension and Termination. We may suspend or terminate your access to the Services, in whole or in part, if we reasonably determine that you have violated this AUP.

12.2 Content Removal. We may remove or disable access to any content that we determine, in our reasonable judgment, violates this AUP.

12.3 Cooperation. You agree to cooperate with us in the investigation of any suspected violations of this AUP.

12.4 Law Enforcement. Intempt may disclose Customer information to law enforcement, regulatory authorities, or other third parties where required by applicable law or where Intempt reasonably believes disclosure is necessary to prevent or investigate illegal activity conducted through the Services.