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Intempt

See whether your NPS is trending up because of promoters or fewer detractors

A rising NPS number can hide two very different stories: more promoters, or just fewer detractors. This decomposes the score into all three groups over time, so you know which one is actually moving.

AnalyzeData AnalystallQuick setup1 step1 output
Report

Report produced by this recipe.

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What it does

Tracks NPS score over time from real feedback_submitted events, decomposed into promoter, passive, and detractor counts so the driver behind any trend is visible.

You get

an NPS trend report with promoter/passive/detractor breakdown

How it works

1

Build Insights Report

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Configure and materialize the report described below.

Produces:Report

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NPS Tracking with Promoter Breakdown | Intempt