Community Manager (Blu)

Marketing. Remote. Full-time. 1+ years. Hiring now.

About the role

Blu reps don't get nurtured by drip email. They get pulled in by other reps talking about what's working - a workflow, a shortcut, a win. That conversation needs a home. You're building it: the Blu Slack community.

This replaces lifecycle email, not supplements it. No nurture sequences, no automated drip. If someone's not opening Blu, the fix is a real conversation in the community, not another email.

What you'll own

• Own and grow the Blu Slack community end to end - structure, channels, moderation, tone
• Run recurring programs: AMAs, office hours, tips threads, user showcases
• Turn real user workflows and wins into shareable moments that pull in their teammates
• Be the first response - answer questions, surface bugs, connect users to each other before they connect to support
• Feed the product and growth teams - patterns, requests, and objections you see daily in the community
• Track engagement that actually matters: active members, threads with replies, community-driven signups - not join count

You are

• 1+ years running an active Slack or Discord community for a product people use daily
• You post and reply constantly because you can't not, not because it's assigned
• Can design and run a recurring program (AMA, office hours) from scratch - invite, format, follow-up
• Comfortable triaging - you know when something is a bug for engineering versus a question you can answer yourself
• Comfortable being the face of the community, not hiding behind a brand account
• Understand the product enough to answer real questions, not just moderate
• Believe community beats email for retention in a product like this - and can argue why

Not a fit if

• You think community management means scheduling weekly announcement posts
• Your plan for engagement is a monthly newsletter
• You've only run a community that existed for support tickets, never for nurture and expansion

To apply, email us your resume.