Solution Engineer

Product. Remote. Full-time. 2-5 years. Hiring now.

About the role

We don't have a customer success org or a sales org. Instead of a 5-person handoff chain (SDR, AE, CSM, SE, TAM), one sharp person owns the entire customer relationship - from first demo to full deployment to expansion. You make customers successful by being technical enough to solve their problems directly.

Reports to Product, not Sales - because in a PLG company, demo signal feeds product improvements, not a rep's pipeline. You'll build tailored demos mapped to each prospect's real data, configure actual scenarios in the platform, and stay with the account through onboarding and growth. Strong track into Product Marketing, Product Management, or Sales Engineering leadership - the SE seat is one of the highest-signal places to learn what customers actually want.

What you'll own

• Full customer lifecycle - demo, onboard, deploy, support, expand. No handoffs
• Build and run tailored demos mapped to each prospect's actual data and use case - not canned walkthroughs
• Deep discovery before you demo - understand the prospect's current stack (Klaviyo, Segment, Mixpanel, HubSpot, etc.), their pain, and buying criteria
• Technical implementation - help customers integrate the platform, configure agents, set up data flows
• Handle technical objections live - integration questions, data model questions, security/compliance (SOC 2, GDPR)
• Account health - usage data, support patterns, expansion signals. You catch churn before it starts
• Feed the product org - turn demo patterns, pushback, feature gaps, and messaging that lands into roadmap and positioning input
• Build demo data with Claude Code - ingest data through APIs and build realistic, prospect-specific demo environments
• Documentation and playbooks - build the knowledge base that scales you

You are

• 2-5 years as a solution engineer, sales engineer, or technical CSM - ideally at a PLG or product-led B2B SaaS company
• Comfortable being hands-on in a live product - configuring, building, troubleshooting in real time in front of a prospect
• Strong technical fluency - APIs, integrations, data models without needing an engineer in the room
• Comfortable running a demo, closing a deal, and onboarding the same customer - no role boundaries
• Hands-on with Claude Code (or similar AI coding tools) to script API-based data ingestion
• Self-directed - you own your book of business and don't need a manager assigning tasks
• Track record of measurably improving trial-to-conversion or expansion rates

Not a fit if

• You want a pure sales role with no technical work, or a pure technical role with no customer interaction
• You run the same canned demo for every prospect
• You can't context-switch between a product demo at 10am and a technical troubleshoot at 2pm

To apply, email us your resume.