Most support tickets have a real in-product trigger right before them, and most teams never look backward to find it. This traces the backward path from every ticket_created event, so the page or action that causes confusion becomes visible.
Report produced by this recipe.
Traces the backward path from every support ticket creation event, surfacing which in-product pages or actions most commonly precede a ticket.
a support ticket deflection path report
Configure and materialize the report described below.
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