Find the exact page users are on right before they open a ticket

Most support tickets have a real in-product trigger right before them, and most teams never look backward to find it. This traces the backward path from every ticket_created event, so the page or action that causes confusion becomes visible.

AnalyticsData AnalystSaaSEcommerceQuick setup1 step1 output

Report

Report produced by this recipe.

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What it does

Traces the backward path from every support ticket creation event, surfacing which in-product pages or actions most commonly precede a ticket.

You get

a support ticket deflection path report

How it works

Trace what leads to a ticket

build_paths_report

The 7 steps before each ticket in the preceding 30 minutes, over the last 60 days and grouped by ticket theme or priority. Names the page people abandon most, any feature behind more than 5% of tickets, and tickets raised after a help page visit.

Produces:Report

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