What it does
Uses behavioral signals to score churn risk in real time. Low-risk users get value content. Medium-risk get re-engagement nudges. High-risk trigger a CSM alert and a save sequence.
You get
Churn risk scoring
tiered intervention journey
CSM alerts
retention measurement dashboard
How it works
Compute Churn Risk
create_ai_attributeDefine an AI-derived churn_risk_score attribute using engagement decline, support ticket sentiment, and feature-usage signals.
Segment At Risk
Create SegmentSegment users into low/medium/high churn-risk buckets.
Build Csm Workflow
Create WorkflowCreate a workflow alerting CSMs when high-risk users cross the threshold, with context payload to Slack.
Build Content
Generate ContentGenerate re-engagement content: win-back-feature emails, success-story emails, value-reminder emails.
Build Journey
Create JourneyBuild a journey for medium-risk users with auto-engagement before CSM intervention is needed.
Build Retention Report
build_retention_reportCompose a retention report tracking churn rate by risk tier and intervention type.
Build Dashboard
Build DashboardCompose a dashboard showing risk distribution, intervention success rate, and net retention impact.
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